German
Introduction to Action Area 5: "Digital Government"
TThe future is digital, and as a modern government, the City of Jena is committed to making its services digitally accessible. This facilitates the flow of information, communication, and transactions between the government, citizens, and legalentities such as businesses and organizations.
As a result, citizens can handle their administrative matters digitally and use the services of the city network around the clock. Digitizing work processes and administrative services saves resources, minimizes environmental impact, and shortens processing times. The goal is to create offerings that allow the city’s residents to identify areas for improvement and express their preferences regarding new digital services. In addition, new digital offerings are intended to facilitate the flow of information, communication, and transactions between the administration and the city’s residents. The digital transformation of the administration can positively impact the quality of life for Jena’s residents.
What does the Smart City project aim to achieve in Action Area 5?
The Smart City project goes beyond legal requirements and introduces new digital and AI-supported pilot projects. It aims to increase acceptance and use of the services and strengthen the administration’s resilience in times of crisis. In summary, the project aims to make the administration user-oriented, future-proof, efficient, and resilient. It is intended to improve the quality of life for the city’s residents.
Goals for Action Area 5: “Digital Administration”
- Making Public Administration User-Centric
- Make public administration smarter
- Create transparency
- Facilitate knowledge transfer and knowledge retention
- Participation